Integration of icons with text to satisfy international audiences
Unnecessary Constraints
Why can't a gift receipt be easily printed for any transaction at any time? This is a missed opportunity for an enhanced touch point.
Payment Hardware Mod at the Post
Priority mail tape blocking credit card swiping. I wonder what policy led to this mod and requiring my card to be swiped for me behind the counter.
Infrastructural Evolution
"Insert coin, turn handle as far as possible after each coin."
... only there's no handle anymore. The legacies of retrofitting.
Symmetrical Messages
The one on the right was an afterthought but mirrors most of the message on the left.
Exposing Administrative Details
User Intervention
Commerce and Law Enforcement
